Privacy Policy
Last updated: February 2025
1. Who we are
Alphy's Services Ltd ("we", "us", "our") is a company registered in England. We provide professional residential and commercial cleaning services.
Registered address:
Alphy's Services Ltd
421 Bilston Road
Wolverhampton WV2 2NN
Email: info@alphysservicesltd.com
2. What data we collect
We may collect and process the following personal data when you use our website or services:
- Name and contact details (email, phone number, address)
- Information you provide when filling in our contact form or requesting a quote
- Details of the cleaning services you request
- Technical data such as IP address, browser type and device information when you visit our website
3. How we use your data
We use your personal data to:
- Respond to enquiries and provide quotes
- Deliver and manage cleaning services
- Send service-related communications (e.g. booking confirmations)
- Improve our website and services
- Comply with legal obligations
4. Legal basis
We process your data on the basis of: (a) your consent (e.g. when you submit the contact form); (b) performance of a contract (e.g. providing cleaning services); (c) our legitimate interests (e.g. improving our services); and (d) legal obligation where required.
5. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Enquiry data may be retained for a reasonable period to follow up and for business records.
6. Your rights (UK GDPR)
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict processing in certain circumstances
- Data portability where applicable
- Lodge a complaint with the ICO (ico.org.uk)
To exercise these rights, contact us at info@alphysservicesltd.com.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
8. Changes
We may update this privacy policy from time to time. The "Last updated" date at the top will be revised when changes are made.
9. Contact
For any questions about this privacy policy or our use of your data, contact us at info@alphysservicesltd.com or at our address above.